11.1 Aftercare

Aligning with other relevant requirements - KBCN1320

If existing solutions conflict with requirements for the Aftercare criteria but it is believed that the criteria intent is being met, please contact BRE Global for consideration.

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Build to rent projects – Building warranty - KBCN1558

For build to rent projects, latent defects insurance can be used to meet crit 1.

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Flexible handover visit - KBCN1322

It is acceptable for an appropriate company representative to present handover meetings to groups of occupants per dwelling type. This can include demonstrations and video presentations, for example, however it must also provide the opportunity for occupants to ask questions.

29-Oct-2025 - Re-worded for clarity and applicability to all HQM versions and UKNCR V6.1 confirmed.

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Minimum requirements - KBCN1454

Issue 11.1 Aftercare > Crit 2.c is only applicable where Issue 9.3 Inspections and Completions > Crit. 12 and 13 are met. This supersedes previous guidance in this KBCN.

29-Oct-2025 - Applicable to Issue 11.1 only. Applicable to HQM V6 and UKNCR V6.1

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Warranties covered by alternative consumer codes - KBCN1289

Alternative consumers codes to the ones referred to in the Aftercare issue are acceptable if they are approved by the Trading Standards Institute, such as the Consumer Code for New Homes and the Consumer Code for Home Builders. If you are unsure if a warranty or consumer code is acceptable for the purposes of HQM, please raise a technical query.

29-Oct-2025 - Applicable to HQM V6 and UKNCR V6.1

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