11 Customer Experience

02 Energy and temperature monitoring-sampling - KBCN1657

Sampling can be undertaken. At least 1 home or a representative selection of homes per group of homes must be sampled. A group of homes will each have the following:

• The same dwelling size, built form and construction details;
• The same space heating, hot-water system and controls;
• The same orientation and level of over-shading/ sheltering; and
• The same air permeability and ventilation system.

     

---

Home information available in both hard and soft copy - KBCN1654

Home information does not need to be provided in hard copy to every home. Where appropriate, it is acceptable to provide only a soft copy to the occupant along with information detailing how to request a hard copy (or other suitable format). In such cases, the approach should be justified and a copy of the communication home occupants must be provided as evidence.  

---