32 Aftercare

Aftercare Support fees - KBCN0991

To comply with the remote or on-site support criteria, there needs to be a guarantee that the support will definitely be available to occupants of the assessed home, which means it cannot be an optional feature that could be opted out of. This is to ensure credits are only awarded for homes that will have the level of support required, in practice. If the support is provided as part of the development’s management fees, the costs of the support being provided needs to be communicated to occupants in a transparent way (e.g. via an itemised summary of the fees). This is to ensure occupants know what support is available  and what they are paying for.

---

Aligning with other relevant requirements - KBCN1320

If existing solutions conflict with requirements for the Aftercare criteria but it is believed that the criteria intent is being met, please contact BRE Global for consideration.

---

Build to rent projects – Building warranty - KBCN1558

For build to rent projects, latent defects insurance can be used to meet crit 1.

---

Building warranty for developer managed homes - KBCN0673

This guidance is superseded. Please refer to KBCN1558

---

Warranties covered by alternative consumer codes - KBCN1289

Alternative consumers codes to the ones referred to in the Aftercare issue are acceptable if they are approved by the Trading Standards Institute, such as the Consumer Code for New Homes and the Consumer Code for Home Builders. If you are unsure if a warranty or consumer code is acceptable for the purposes of HQM, please raise a technical query.

29-Oct-2025 - Applicable to HQM V6 and UKNCR V6.1

---