The mandatory requirement for a compliant building warranty is still applicable where the developer is responsible for managing the home after construction, even if they have their own internal processes for assuring support to the occupants.
Although internal processes may be in place to protect the occupant, there is limited guarantee that this protection will be in place for the duration of time that a recognised warranty lasts for (e.g. if the development is sold). Warranties from providers that comply with the Consumer Code for Home Builders or the Trading Standards Institute, benefit from a minimum level of occupant protection and support that is assured by independent third parties. This level of support is fundamental to the credibility of HQM assessed homes.
If a specific scenario is present that cannot meet this requirement or provides the same (or better) level of support, please submit a technical query with documentary evidence for further review.