Technical queries – submission workflow

The technical query submission workflow is a visual guide to submitting technical queries.

It is broken down and explained fully in our Technical Query Principles training. The workflow is intended to be used as a downloadable reference for those who have completed the module.

Technical query submission workflow rev 0.1

This 1 hour CPD module is currently offered free of charge, and is for BREEAM Assessors, APs or anyone who submits technical queries to us.

It is written to help BREEAM Professionals achieve the best outcome from our technical support services, and expands on KBCN1555.

The training module covers:

  • General principles for submitting technical queries.
  • Common types of queries, and the minimum information required to submit them.
  • Queries we can and cannot answer.
  • Getting the most out of Live Chat.
  • Dealing with multiple queries.
  • Technical query process workflow.

You can access the training via direct link here.